Warranty and care
Warranty
EG DOORS products and installation work are covered by the warranty periods established by the legislation of the Republic of Lithuania. They are calculated from the date on which the handover–acceptance certificate is signed.
Hardware, mechanisms, automation, insulated glass units and other purchased components are covered by their manufacturers’ warranty terms.
The warranty does not cover:
- normal wear and tear;
- defects resulting from failure to observe the conditions of use and care;
- damage caused by inappropriate room humidity or temperature, or by mechanical or chemical impact;
- the consequences of deformation of the building structure;
- the consequences of repairs by third parties or of unauthorised modifications.
Natural variations in the shade, pattern and texture of wood, stone and other natural materials are not defects.
If you notice a defect, please write to us: state your contract number and the defect, when and how it became apparent, and attach photographs. We respond to a written claim within 14 calendar days (for business customers – within 10 working days). We remedy a justified defect ourselves within a reasonable time – by repairing or replacing the component or product. Please do not repair the defect yourself or have it repaired by others until we have assessed it.
The full warranty terms are set out in your contract.
EGD-SLIM30 and EGD-SLIM20 – aluminium and glass
Everyday care
- Clean aluminium frames with a soft cloth and lukewarm water with a mild neutral detergent, then wipe with clean water and dry.
- Veneer-clad profiles – with a barely damp soft cloth, along the wood grain, and dry immediately.
- Glass – with a soft microfibre cloth and a mild non-abrasive glass cleaner.
- Mirror – spray the cleaner onto the cloth, not onto the mirror; dry the edges.
- Clean switchable SMART glass only when it is switched off: apply the liquid to the cloth, not to the glass.
- Regularly remove dust from the sliding door track.
What to avoid
- Acidic and alkaline cleaners, solvents, abrasive products and scouring pads – they damage the paint coating.
- On glass – blades, scrapers and melamine sponges.
- On mirrors and SMART glass – cleaners containing ammonia or vinegar.
- Test any new cleaner in an inconspicuous spot first.
When to contact us
- The door starts to catch, no longer closes or no longer closes softly.
- The paint coating is damaged, the glass is cracked or the SMART glass no longer works.
- The door slides with difficulty or makes a noise even though the track is clean.
EGD-LUXUS and EGD-STYLE – veneer, painted surfaces, stone
Everyday care
- Clean veneered, painted and lacquered doors with a barely damp soft cloth, along the wood grain, and dry immediately. For more stubborn dirt, use a diluted pH-neutral detergent, then wipe and dry.
- Natural stone – with a pH-neutral cleaner intended for stone, or water with a little mild soap.
- Mirror, double-glass doors and SMART glass – as for the glass of EGD-SLIM products.
- Aluminium edging – as for an aluminium frame.
What to avoid
- Solvents, aggressive household cleaners, bleach, abrasives and scouring pads.
- Wet cloths and excess water.
- On stone – vinegar, lemon juice and other acids, bleach, ammonia.
- Large fluctuations in room humidity and temperature.
Mechanisms
Concealed hinges, damping mechanisms and automatic drop seals require no maintenance.
When to contact us
- The door no longer closes or catches, or a gap has appeared between the leaf and the frame.
- The damping, drop seal or lock does not work.
- The finish is damaged, or the veneer has come away or cracked.
Noticed a defect?
Send us your contract number, briefly describe the defect and attach photographs – we will reply and agree on how to remedy it.
Showroom in Vilnius
Kaukysos g. 4, Vilnius
Entrance from Manufaktūrų g.
Please arrange your visit in advance.